qk365 Privacy Policy

Who We Are

This Privacy Policy is issued by qk365 ("we", "us", "our"), the operator of the online gaming platform accessible at qk365.club ("the Platform"). qk365 acts as the data controller in respect of the personal information collected through the Platform.

qk365 is licensed and operated under international gaming regulations. Our platform is designed to serve Pakistani players, with PKR-native banking, support in English and Urdu, and localised payment options including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, SadaPay, and USDT TRC20.

Any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you should be directed to our support team at [email protected]. All data-related correspondence is handled within 30 calendar days of receipt.

Information We Collect

qk365 collects personal information through the following channels: directly from you when you register an account, make a deposit, contact support, or opt in to a promotion; automatically when you use the Platform; and from third-party verification partners where required to complete identity or payment checks.

Information you provide directly:

• Registration details: full name, date of birth, email address, mobile number, city of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad).
• Identity verification documents: CNIC, passport, or other government-issued ID as required for KYC compliance.
• Payment information: references for JazzCash, EasyPaisa, or bank accounts used to deposit or withdraw funds. Full payment credentials are processed by our payment partners and are not stored on qk365 servers.
• Communications: messages sent to customer support, feedback submitted through the Platform, and responses to promotional communications.

Information collected automatically:

• Technical data including your IP address, device identifier, browser type, operating system, and approximate geolocation derived from your IP address.
• Usage data including pages visited, games launched, bet amounts, session duration, and clickstream data.
• Cookie and tracking data as described in Section 6 of this Policy.

How We Use Your Information

qk365 uses the personal data we hold about you for the following purposes:

• Account management: Creating and maintaining your qk365 player account, processing logins, and managing account security.
• Age and identity verification: Confirming that you are aged 21 or above and that your identity matches the information on file, as required by our regulatory obligations.
• Payment processing: Facilitating deposits and withdrawals in PKR through your chosen payment method and maintaining accurate financial records.
• Fraud prevention and security: Monitoring account activity for signs of fraud, money laundering, collusion, or other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming: Using gameplay and behavioural data to identify signs of problem gambling and applying the responsible gaming tools you have requested, including deposit limits and self-exclusion.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support services.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have provided explicit consent. You may withdraw this consent at any time by contacting [email protected].
• Legal compliance: Meeting our obligations under applicable gaming regulations, anti-money laundering requirements, and any orders from competent regulatory or judicial authorities.
• Platform improvement: Analysing aggregated usage data to improve game offerings, payment flows, and overall platform performance for Pakistani players.

Legal Basis for Processing

qk365 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you under the qk365 Terms and Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable gaming regulations, anti-money laundering laws, age verification requirements, and orders from regulatory authorities.
• Legitimate interests: Processing carried out to protect the security of the Platform, prevent fraud, and improve our services, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, which requires your explicit opt-in. You may withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

Where qk365 relies on legitimate interests as the legal basis for processing, we have assessed that our interests do not outweigh your fundamental rights and freedoms with respect to the specific processing activity in question.

Sharing Your Information

qk365 does not sell, rent, or trade your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: Your payment details are shared with our authorised payment partners (including JazzCash, EasyPaisa, and banking partners) solely to process your transactions. These partners are contractually bound to handle your data securely and confidentially.
• Identity verification providers: We work with licensed third-party KYC providers to verify your identity and age as required by our regulatory framework. These providers process identity documents on our behalf and do not retain your data beyond the verification purpose.
• Game content providers: Some games on the qk365 Platform are provided by licensed third-party studios. These providers may receive limited technical data (such as player session tokens) necessary to deliver the game experience. They do not receive your identity or financial data.
• Regulatory and law enforcement authorities: qk365 will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of qk365's assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer prior to its completion.

All third parties with whom qk365 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with our documented instructions.

Cookies & Tracking

The qk365 Platform uses cookies and similar tracking technologies to support the operation of the site, remember your preferences, and analyse usage patterns. The following categories of cookies are in use:

• Strictly necessary cookies: Required for the Platform to function, including session management, login authentication, and security tokens. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences such as language settings, currency display, and game lobby layout to personalise your experience on the qk365 Platform.
• Analytics cookies: Collect aggregated data about how players use the Platform, which pages are most visited, and where technical errors occur. This data is used to improve the Platform and is not linked to your individual identity.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content and measure the effectiveness of our campaigns. You may opt out of marketing cookies at any time through your browser settings or by contacting support.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the qk365 Platform. Your cookie preferences will be respected going forward from the point at which you update them.

Data Retention

qk365 retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of your account plus a minimum of five years following account closure, as required by applicable anti-money laundering and gaming regulations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction to satisfy regulatory record-keeping requirements.
• Support communications: Retained for three years from the date of the last communication, or longer where the correspondence relates to an unresolved dispute or regulatory matter.
• Marketing preference records: Retained for the duration of your account plus two years following closure, to evidence your consent or withdrawal of consent.
• Technical and usage logs: Typically retained for 12 months, after which they are anonymised or deleted unless required for an ongoing security investigation.

When personal data is no longer required and its retention period has expired, qk365 will securely delete or anonymise the data so that it can no longer be associated with any individual player.

Data Security

qk365 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• SSL/TLS encryption for all data transmitted between your device and the qk365 Platform.
• Encryption of sensitive data at rest, including identity documents and financial records stored on qk365 servers.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required to perform their specific duties.
• Regular security audits and vulnerability assessments conducted by internal and external security professionals.
• Two-factor authentication options for qk365 player accounts to reduce the risk of unauthorised login.
• Incident response procedures designed to contain, assess, and notify affected parties in the event of a data breach, in line with applicable regulatory requirements.

Whilst qk365 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your qk365 login credentials and should contact [email protected] immediately if you suspect unauthorised access to your account.

Your Rights

As a qk365 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

Children & Minors

The qk365 Platform is strictly intended for adults aged 21 years and above. qk365 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the registration process, and players are required to confirm their age before an account can be activated.

If qk365 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the data collected, and take any further action required under our regulatory obligations. If you have reason to believe that a minor has registered on the qk365 Platform, please notify us immediately at [email protected] so that we can investigate and act without delay.

We strongly encourage parents and guardians based in Karachi, Lahore, Islamabad, and other cities across Pakistan to make use of parental control software to prevent underage individuals from accessing online gaming platforms.

Third-Party Services

The qk365 Platform integrates with a number of third-party service providers to deliver its full range of features. These include payment gateways, game studios, identity verification providers, and analytics tools. Each third-party integration is governed by a data processing agreement requiring the provider to handle your data only in accordance with qk365's documented instructions and applicable data protection standards.

qk365 is not responsible for the privacy practices of any website, service, or platform outside of qk365.club. This Privacy Policy applies solely to data processed by qk365 in connection with the Platform. We recommend that you review the privacy policies of any third-party services you use independently of qk365.

Changes to This Policy

qk365 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address on file or through a prominent notice on the Platform prior to the updated policy taking effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of the qk365 Platform after a revised Privacy Policy has come into effect constitutes your acknowledgement of, and agreement to, the updated terms. If you do not agree to the revised Privacy Policy, you should cease using the Platform and request account closure before the revision date.

We recommend bookmarking this page and reviewing it periodically, particularly if you have opted in to marketing communications or use the Platform frequently. The current version of this Privacy Policy will always be accessible at qk365.club/privacy-policy.

Contact & Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or the personal data qk365 holds about you, please contact our support team using the details below. All data-related enquiries are treated as a priority and responded to within 30 calendar days.

• Email: [email protected]
• Subject Line: "Privacy Query" or "Data Rights Request" as appropriate
• Languages: English and Urdu supported
• Response Time: Within 30 calendar days; urgent security matters are treated as priority and responded to within 24 hours

When submitting a data rights request, please include your registered qk365 username or email address and a clear description of your request so we can locate your records and respond accurately. For identity verification purposes, we may ask you to confirm certain account details before processing your request.